REDRESSAL POLICY
Grievance Redressal Policy
CampusCredit® is committed to fair and transparent complaint resolution
Policy Version: 2.1 | Effective: January 1, 2025
Email Grievance
grievance@cosmosiq.in
Response within 24 hours
Call Us
+91-8956418531
Mon–Sat · 9 AM–7 PM IST
Support Portal
Write to us online
Track your complaint
Escalation Matrix
LEVEL 1
Customer Support — First Response
Contact: support@cosmosiq.in or call +91-8956418531
Response Time: Within 24 working hours
Resolution Time: Within 7 business days
LEVEL 2
Grievance Officer — Escalation
Officer: Mr. Compliance Officer, Matriye Software Pvt. Ltd.
Email: grievance@cosmosiq.in
Response Time: Within 48 working hours
Resolution Time: Within 15 business days
LEVEL 3
RBI Banking Ombudsman — External
If your complaint is not resolved within 30 days, you may approach the RBI's Integrated Ombudsman Scheme.
Website: cms.rbi.org.in
Toll-Free: 14448 (RBI)
Types of Complaints We Handle
Wrong EMI amount charged
Loan not disbursed after approval
Incorrect credit bureau reporting
Unauthorized debit from account
Misrepresentation of charges
KYC rejection without reason
Delayed approval beyond 4 hours
Difficulty in pre-payment
Rude or unprofessional conduct
Data privacy breach
How to File a Complaint
- Email your complaint to grievance@cosmosiq.in with subject: "CC-GRIEVANCE-[Your Mobile Number]"
- Include: Full name, mobile number, application/loan reference number, description of issue, supporting documents
- Receive acknowledgement within 24 hours with a ticket number
- Track resolution progress via email updates